Farm Raiders

Farm Raiders Support

Found a bug, have a question, or an idea for the farm? We’d love to hear from you.

Contact us

Your player code

Settings shows your player code under the version number, for example 1004-7281. It’s how we find your game without knowing who you are, so please include it whenever you write to us. It appears once the game has been online at least once.

Questions and answers

Where is my farm saved? Can I move it to a new phone?

Your farm is saved on your phone. There is no account, cloud save or way to move a farm between phones yet, so we can’t restore a farm or transfer one to another phone. If you delete the game, your farm is deleted with it.

Do I need an internet connection?

Harvest, Classic and Match play offline, and so does most of your farm. You need a connection to start building the house, barn or coop, to find out when they’re finished, and to look after your animals, because our server keeps the building timers and runs the animals. Building work carries on while you’re offline. Your Inbox, new levels and the latest market prices also arrive when you’re online, and feedback you write offline is sent once you reconnect.

My buildings or animals ask me to connect

Check your internet connection, then open the game again. If Settings shows Repair connection, your phone’s link to our server can’t be read. Repairing it starts a new connection, and the buildings, animals and mail that belonged to the old one stay behind, so email us with your player code first and we’ll look into it.

How do reminders work?

When you start renovating your house, the game asks whether you’d like a reminder when it’s ready. If you agree, you’ll also get one when your barn or coop is finished. Reminders are set on your phone, not sent by us. To change this later, open your phone’s settings: on iPhone, Settings → Notifications → Farm Raiders; on Android, Settings → Apps → Farm Raiders → Notifications (the names vary a little between phones).

How do I delete my data?

In the game, go to Settings → Privacy → Delete my data. It removes everything our server holds about your copy of the game: statistics, your buildings’ progress on the server, your animals, your Inbox and any feedback you sent. Your farm, coins and crops on the phone stay, unless you switch on Delete my farm too: then everything on the phone goes as well and the game starts again from the beginning. It needs an internet connection. If you can’t open the game any more, email us with your player code. There’s more in the Privacy Policy.

Does Farm Raiders have ads?

Farm Raiders is free and may show ads: videos you can choose to watch for an in-game bonus, and full-screen ads between rounds. Which ads appear, and how often, can change. By default the ads aren’t personalised. In the EEA, the UK and Switzerland the game asks for your consent before showing any ads, and if ads are ever personalised, your iPhone may also ask whether to allow tracking. Where the game offers them, you can change your answers any time in Settings → Privacy → Privacy choices. See Advertising in the Privacy Policy.

Does Farm Raiders cost anything?

No. Farm Raiders is free, and there is nothing to buy with real money in the game. Coins and everything else you earn in the game have no real-money value (see the Terms of Service).

How do I report a bug?

The quickest way is Settings → Feedback & bug reports (or Pause → Report a problem): tell us what happened and what you were doing just before. The game adds the details we need, such as your device, the game’s version, your recent actions in the game and any errors. If the game crashes, a crash report reaches us by itself, but a note from you still helps. Or email support@farmraiders.com with your player code, your phone’s model, the game’s version and, if you can, a screenshot or screen recording.

Where can I read about privacy?

In the Farm Raiders Privacy Policy. For a privacy request, email support@farmraiders.com with your player code.